Bilingual Customer Service Specialist (Spanish)

Job Description As a Customer Service Specialist at Sherwin-Williams, you will work closely with wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. You will promptly resolve customer concerns, maintain product quality and visual standards, and consistently meet sales goals. Location: 2317 N Tarrant Pkwy, Ste 401 Fort Worth, TX 76177. Note: Criminal background checks may be required to protect the safety of our customers, staff, vendors, contractors, and the public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products as needed to meet customer specifications Stock shelves and set up displays Clean store equipment Load or unload delivery trucks and assist with deliveries as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a High School diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Equal Employment Opportunity Statement Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or other factors protected by law. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. #J-18808-Ljbffr