Automotive Technical Support Specialist (Remote)

About the Role Our client is at the forefront of automotive innovation and seeks a proactive Automotive Technical Support Specialist to join their fully remote team, supporting operations across South Africa . This role is critical in providing remote technical assistance to a network of affiliated workshops and vehicle owners, troubleshooting complex automotive issues via phone, email, and video conferencing. You will play a key part in ensuring vehicle uptime and customer satisfaction by offering expert guidance and solutions without the need for physical presence. This is an excellent opportunity for a technically adept individual who enjoys problem-solving and wants to shape the future of remote automotive service delivery. Key Responsibilities Deliver exceptional remote technical support to clients experiencing automotive issues, diagnosing problems through detailed questioning and analysis. Utilize remote diagnostic tools and software to interpret vehicle data and provide repair recommendations. Maintain accurate and comprehensive records of all support interactions, resolutions, and customer feedback in the CRM system. Collaborate with internal teams, including engineering and product specialists, to resolve complex or recurring technical challenges. Develop and update technical documentation, FAQs, and troubleshooting guides for both internal and external users. Stay informed about new vehicle technologies, diagnostic procedures, and industry best practices. Requirements Minimum of 3-5 years of experience in a hands-on automotive repair or technical support role. Strong understanding of automotive electrical systems, engine management, and common diagnostic procedures. Proficiency with vehicle diagnostic tools and software is essential; experience with remote access tools is a plus. Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely. A dedicated home office setup with a stable high-speed internet connection is required. Ability to work independently, manage time effectively, and troubleshoot problems methodically. Benefits A competitive salary, benchmarked for remote roles and technical expertise. Flexible working hours that allow for a healthy work-life balance. Comprehensive remote work support, including potential equipment stipends. Opportunities for professional growth and advancement within a rapidly expanding company. Be part of an innovative team that is revolutionizing automotive service through technology. #J-18808-Ljbffr Placements24