Airport Operations Center Supervisor

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit We are seeking a highly motivated and skilled person to direct and coordinate route operations during a failure of the SkyConnect Train service at the Tampa International Airport. This work is done in compliance with the procedures defined by the client and Airport Operations as well as in conformance with ABM company procedures. The Supervisor working in the AOC is assigned duties involving daily communication and interaction with ABM Supervisors, Airport Operations Center (AOC) and Emergency Operations Center (EOC) personnel. During a defined emergency event, the SEO will play a critical role in ensuring that resources are organized quickly, safely, and efficiently to provide ground transportation to and from the SkyCenter and main airport terminal. The Supervisor will primarily be responsible for tracking and reporting the status of the operations, communicating effectively with Bus Operators, Traffic Control, as well on-site personnel at airport, and ABM personnel. Qualifications: * High school diploma or equivalent. * Two (2) or more years of Supervisor experience is required. * Two (2) years of Customer Service experience is required. * Two (2) years of Commercial Driving experience is required. * Excellent verbal and written communication skills. * Strong organizational and problem-solving abilities. * Ability to multitask and work under pressure in a fast-paced environment. * Familiarity with GPS tracking systems and dispatch software is a plus. * Proficiency in using computers and common software applications is required. * Knowledge of the airport service area is a plus Responsibilities: * Gather and document necessary information such as passenger loads at route terminus, timeliness of transportation, vehicle availability and special instructions. * Coordinate and dispatch drivers and vehicles to meet transportation demands efficiently. * Monitor vehicle locations and provide accurate and timely updates to clients regarding estimated arrival times. * Handle any issues or incidents that may arise during transportation, ensuring prompt resolution. * Maintain accurate records of calls, vehicle movement, arrival and departure times. * Collaborate with other team members to optimize service delivery and ensure maximum efficiency. * Stay updated with DOT regulations, company policies, and industry best practices. * Monitors radio, telephones and on-road provision of service for quality. * Participates in analysis and review of operating performance. * Weekly rotate COBUS vehicles between locations. * All other duties, as assigned.