Medical Front Desk Receptionist - Wilmington, NC

Job Description

Job Description

Medical Front Desk Receptionist – Family Medicine | Patient-Centered Practice

Location: Masonboro, North Carolina

Practice: Masonboro Family Medicine

Employment Type: Full-Time

About the Opportunity

Masonboro Family Medicine, located in Wilmington, North Carolina is seeking a new  Medical Front Desk Receptionist to join our team. Successful candidates will display excellent teamwork, accountability and will excel in a high performing, family oriented and supportive organization.

We work hard to anticipate the needs of our patients and meet them in a warm, kind & compassionate manner, ensuring that every person knows and feels that they matter here. We focus exclusively on providing the highest quality, cost effective and efficient care possible.

This position involves front office activities including answering telephone calls, collecting co-payments, patient scheduling, checking patients in and out as well as digital chart filing and other clerical duties. Experience in a medical office setting is preferred, but we’re happy to train motivated candidates who bring a positive attitude and strong communication skills.

This person will be the first point of contact for patients and play an important role in keeping the office running smoothly.

Responsibilities

• Greeting and checking in patients with professionalism and warmth
• Answering calls and scheduling appointments
• Collecting copayments and verifying insurance
• Scanning and updating patient insurance cards & records
• Supporting physicians and staff with daily office operations
• Performing filing with the EMR system, chart prep, and other administrative tasks

Qualifications

• Previous experience Front Desk experience preferred
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced, team-based environment
• Strong attention to detail and commitment to patient safety

Why Join Masonboro Family Medicine?

• Independent practice with a strong commitment to patient-centered care
• Collaborative, respectful, and high-performing team culture
• Opportunity to make a meaningful impact in a community-focused practice
• Stable, long-term position with supportive leadership