Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits: As a Valued Agent Team Member you will enjoy… 

• Hourly Pay + Commission and Bonuses
• Medical, Dental & Vision Benefits 
• Simple IRA Retirement Plan with Company Match 
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid) 
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We’re Looking For:
We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits: 

• Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
• Exceptional communication and problem-solving skills
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
• High attention to detail and strong organizational habits
• Ability to remain calm, empathetic, and professional in challenging customer situations
• Self-motivated with a team-oriented, high-performance mindset

Key Responsibilities: 

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
• Quickly identify customer needs and proactively resolve questions, concerns, or problems
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what”
• Manage and follow up on all underwriting memos to ensure timely policy processing
• Maintain detailed and accurate customer records within agency systems
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
• Support customer retention and satisfaction efforts at every customer touchpoint
• Maintain an organized, welcoming, and professional front office environment

Why Choose a Career with Allen State Farm Insurance? 
We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).
Here's what else makes our agency stand out

• No nights or weekends - and we keep it fun with Casual Fridays
• Woman-owned & family-run - with a relationship-first culture
• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Base Pay (without commission, no prior experience) = $36,400 
• Average Salary (with commission) = $54,600