Underwriting & Agency Services Lead Specialist

Underwriting & Agency Services Lead Specialist Taurus, LLC Tampa, Florida, United States About this position Description: About the Role Taurus is looking for an Underwriting & Agency Services Specialist to serve as the connective tissue between our underwriting operations and our network of flood insurance agents. This role blends technical underwriting judgment with hands-on agency support - you'll review and process flood policy submissions while also acting as a go-to resource for agents navigating our NFIP/WYO and private flood programs (Hiscox FloodPlus, Tokio Marine). This is a great fit for someone who enjoys both the analytical side of underwriting and the relationship-building side of agency support, and who wants exposure to a fast-growing, multi-carrier flood insurance platform. This is a non-exempt position and is overtime and benefit eligible. What You’ll Do Agency Services Build and maintain strong relationships with agency partners by providing consultation, training, and ongoing support related to flood insurance products, coverage, eligibility, and program requirements. Support agent onboarding, including licensing/appointment verification and platform (Odyssey) training Troubleshoot quoting and binding issues across multirater and direct-to-carrier channels Partner with agency recruitment and sales teams to resolve escalations and improve agent experience Track and report on agent-level submission quality, conversion, and service metrics Underwriting Review new business and renewal flood submissions for underwriting eligibility, rating accuracy, and compliance with NFIP and private flood program guidelines Evaluate elevation certificates, flood zone determinations, and property risk characteristics to make or recommend underwriting decisions Identify and resolve underwriting discrepancies, referring complex or out-of-guideline risks to senior underwriters Maintain underwriting documentation and audit trails in line with WYO and carrier requirements Monitor underwriting quality and compliance standards, identifying trends, risks, and opportunities for process improvement. Cross-Functional Collaborate with operations, compliance, claims, and customer service teams to ensure seamless policy administration and customer experience Participate in audits, compliance reviews, and regulatory reporting activities to ensure adherence to all applicable requirements Support strategic initiatives and contribute to departmental goals related to operational excellence, customer satisfaction, and business growth Contribute to underwriting guideline updates and agency-facing documentation (FAQs, bulletins, job aids) Why Taurus Work at the center of one of the fastest-growing flood insurance platforms in the country Exposure across underwriting, distribution, claims, and technology - not siloed into one lane Tampa-based team culture - Bull Speed Ahead Requirements: What You Bring 2+ years of experience in insurance underwriting, underwriting support, or agency/producer services (flood or P&C preferred) Familiarity with NFIP/WYO flood insurance program requirements a strong plus; private flood product exposure a bonus Ability to effectively manage multiple priorities and seamlessly transition between diverse areas of responsibility while maintaining accuracy and productivity. Demonstrated learning agility with the ability to quickly acquire new knowledge, adapt to changing business needs, and apply new skills effectively in a dynamic environment. Comfort reviewing technical documentation (elevation certificates, flood maps, rating engines) Strong communication skills - able to explain underwriting decisions clearly to non-underwriters Detail-oriented with the ability to manage a high volume of submissions and inquiries Experience with policy administration systems (e.g., Odyssey) or comparable platforms is a plus Insurance licensing (or willingness to obtain) as required by state Salary Information #J-18808-Ljbffr Taurus, LLC