INSIDE FLEET ACCOUNT SPECIALIST
Brannen Motor Company
Job Description
Job Description
Inside Fleet Account Specialist (Ford & GM)
Job Summary
The Inside Fleet Account Specialist supports Ford and GM commercial, municipal, and government fleet accounts by managing the full lifecycle of vehicle orders—from initial inquiry through delivery and post-delivery support. This role serves as the primary internal point of contact for fleet clients and OEM programs, ensuring accuracy, compliance, and a high-level customer experience.
Key Responsibilities
Manage assigned Ford and GM fleet, commercial, and government accounts
Act as the internal liaison between fleet clients, dealership departments, and OEM fleet programs
Prepare accurate quotes, availability updates, and program-based pricing using Ford Pro and GM Envolve tools
Coordinate upfits, body companies, and third-party vendors
Oversee compliance requirements for multi-unit and government deliveries
Maintain communication with clients regarding order status, production, shipping, and delivery timelines
Ensure all documentation aligns with OEM, lender, and regulatory requirements
Work closely with accounting on invoicing, funding, floorplan, and OEM incentive processing
Maintain organized and accurate records in CRM and dealership systems
Support long-term fleet account retention and repeat business through consistent follow-up and service
Qualifications
Previous experience with Ford Pro and/or GM Envolve fleet operations desirable but not a requirement
Knowledge of OEM fleet programs, incentives, and ordering processes desirable but not a requirement
Strong attention to detail and documentation accuracy
Excellent communication and organizational skills
Ability to manage multiple accounts, deadlines, and OEM processes simultaneously
Proficient in CRM systems, Microsoft Office, and dealership software desirable but not a requirement
Self-motivated, accountable, and comfortable working in a fast-paced dealership environment
Work Environment
Inside, office-based position
Collaborative dealership setting
High-volume, detail-driven workflow
Why Join Us
Established Ford & GM fleet business with repeat commercial and government clients
Competitive compensation structure aligned with performance
Supportive leadership and cross-department collaboration
Long-term growth opportunities within fleet and commercial operations
$1,400 per week
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