Guest Experience Lead | NorthPark Center (8 month Contract)

Assistant Manager, Product Operations + Visual Merchandising (AMPOV)

The Assistant Manager, Product Operations + Visual Merchandising (AMPOV) role is a part of the store leadership team and is responsible for leading the individuals who execute critical product functions. The AMPOV manages and is accountable for the end to end product lifecycle (receiving, processing, organizing, and exiting). The AMPOV also has ownership of visual merchandising execution that aligns with our Company's brand and product presentation standards to create the most optimal guest experience. They are responsible for leading an exceptional guest experience on the floor, serving as the Supervisor on Duty (SOD), and driving team performance and development.

Core Responsibilities of the Job

1. Ensure team members are executing company-driven product-focused directives, projects, and initiatives in accordance with standard operating procedures (SOPs).
2. Drive implementation of the Company and Store Manager's product and visual merchandising strategies, adapting for the store's unique layout within the standards.
3. Enroll leadership and educator team on company product and visual merchandising strategy, standards, and updates.
4. Coach and develop team members in product operations and visual merchandising execution and standards.
5. Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.
6. Drive accurate product operations through company standards, including SOPs, and adhere to merchandising standards to align with visual merchandising strategy.
7. Oversee consistent implementation of brand standards in key product stories, product placement strategies, and intuitive store navigation for a world-class, guest-centric experience.
8. Review and interpret business data and metrics to inform product strategy and actions.
9. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
10. Lead from and move dynamically on the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, the schedule may include early mornings or late nights/overnights

Experience

• 1 year experience with inventory management, stocking, planning and logistics, and/or product or visual merchandising
• 1 year leadership or management experience (e.g., leading work of others, coaching or providing feedback)

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, equivalent, or above
• Experience:
  • 1 year retail or sales specific management experience
  • 1 year recruiting, hiring, or training employees
  • 1 year project management experience
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions using available resources
• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
• Visual Design and Styling: Understands visual merchandising; is skilled in applying color theory, visual display composition, and styling/placement techniques to retail

Work Context (e.g., environment, interactions, physical)

• Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
• Work will involve moving boxes weighing up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Compensation & Benefits Package

Base Pay Range: $25.03 - $33.87/hour, subject to minimum wage in the location

Target Bonus: 25%

Total Target Base Pay Range: $31.29 - $42.34/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.