Technical Writer

Technical Writer

Portland, OR area (100% remote during COVID, no set date to be back in the office)

The Technical Writer will develop internal and external documentation, and instructional guides, for software applications used both by internal employees, and external users. This role works proactively to capture and document knowledge; create guides, release notes and documentation.

What you'll be doing

• Create and maintain articles that document current systems and process (mostly from tribal knowledge).
• Data collection, collaboration across teams, writing, layout and publication.
• Collaborate with internal and external customers; as well as, developers, project managers, and team leads to translate user stories into user documents, release notes, technical documentation, integration product information, and other types of documentation as needed.
• Publish documentation and articles for internal and external customers. Maintain database and archive of documents.
• Work with Marketing and Training Specialists to determine overall technical information strategy and assignments.
• Perform other duties as assigned.

Skills we're looking for

• 5+ years of technical writing experience, ideally for both internal developers and external users
• Some experience documenting Web APIs
• Proficiency with Microsoft Office
• Excellent communication skills
• Ability to work independently, and manage projects independently

Nice to have experience

• Bachelor's Degree
• Experience working in financial services, fintech or an accounting related field
• Software development experience (don't expect candidates to have this though)