HM Sales Advisor Woodland Hills Mall Seasonal

Job Description About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products, and providing them with support and guidance. You will use your fashion and product knowledge to give all the relevant information they need for the best experience, work on garment refill & care, presentation, and contribute to a clean, tidy sales floor and back‑of‑house, working closely with the store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same. A typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service. Engage in conversations with customers to provide excellent service. Guide customers through our fashion trends, stories and products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. General Information Fashion & Trend Awareness Keep up‑to‑date with fashion scenes, trends, styles, brands, products, competitors and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop and support each other. Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Maintain best practices for any in‑store OMNI services and in‑store tech services/tools. Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role. Qualifications Passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic and collaborative environment applicable to the role. Experience working with customer service in fashion, retail or other service‑related industries. Why You'll Love Working at H & M We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability. We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success for over 75 years. You will have access to colleague resource groups for community and networking. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We support your overall wellbeing and offer comprehensive benefits such as health insurance, wellness and family support programs, a company match retirement plan, paid leave, and a community day. You will be able to express your personal style with our employee discount at H&M, Other Stories and COS. Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation Sales Associates Pay Rate $13.50 per hour Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online. Employees are included in the H&M Incentive Programme – HIP and have access to extensive development opportunities worldwide. Inclusion & Diversity H&M is determined to create and maintain inclusive, diverse and equitable workplaces. We ensure a fair and equal process and strive to avoid unintentional biases. All diversity dimensions are considered in our recruitment process. EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. #J-18808-Ljbffr H&M