Part Time Customer Service Rep (GAC)

Customer Service Rep

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization's values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

Please note, we accept applications for this position on an ongoing basis. Applications will remain on file and will be reviewed only when there are vacancies. The Customer Service Rep is responsible for delivering excellent customer service in a busy front-desk area. Shift: 4:30am-9am

Examples Of Duties

• Greet and assist all guests and members; provide general information about the Club and its programs, activities and schedules
• Answer and transfer phone calls
• Monitor member computer check-in
• Enter and process membership information using specialized club software
• Enter sales transactions at POS for members, including program, service and product payments
• May perform or assist in performing closing activities, including reconciling cash drawer

Qualifications

Should be at least 16 years of age; customer service experience preferred. Must have an energetic personality with excellent interpersonal communication skills. Skill in using computer and ability to learn to use specialized in-house software. Ability to work as a team member. Ability to develop and maintain on-going relationships with club members.

Requirements

Education and experience: Should be at least 16 years of age; customer service experience preferred. Special requirements: CPR/AED Certified or ability to obtain. Working conditions: Work takes place in a busy front desk environment. Work involves standing during shift and extensive interaction with customers in person and on the phone. Shift: 4:30am-9am