Installer Service Specialist

Job Summary The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. The position oversees and directs the daily activity of delivery specialists to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply. Compensation Pay Range: $15.16 – $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if applicable criteria are met. Responsibilities Work with installers and professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure orders are received in a consistent and timely manner. Ensure delivery vehicles are serviced and maintained according to company standards. Ensure all vehicle inspections are completed on time and accurate, and daily mileages are entered into the delivery fleet management devices. Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly. Assist on the front counter as needed, and on the retail counter as needed. Help with backroom duties, such as auto-load, returns, stock, and other tasks as needed. Assist with customer labor claims, making sure they are processed quickly and efficiently. Perform all other duties as assigned. Qualifications Required: Strong background in mechanics, above‑average communication skills. Desired: Hands‑on knowledge of automotive repairs, ASE Certification, fluency in multiple languages (Spanish highly desired). Benefits Competitive wages and paid time off. Stock Purchase Plan and 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable local, state, or federal laws. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact us. #J-18808-Ljbffr