Housekeeping Manager

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, presentation, and service throughout guest rooms, public areas, and heart-of-house spaces. This role provides hands‑on leadership, direction, and support to the housekeeping team, including laundry operations, while delivering exceptional guest experiences aligned with company standards. Responsibilities Operations & Guest Experience Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back‑of‑house spaces. Ensure all housekeeping procedures align with departmental and company standards. Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities. Respond promptly and professionally to guest inquiries, requests, and concerns. Act as a brand ambassador by delivering consistent, high‑quality guest service. Team Leadership & Management Lead, train, schedule, and supervise housekeeping and laundry team members. Assist in recruitment, hiring, onboarding, and ongoing development of staff. Provide coaching, performance management, and regular feedback. Foster a positive, collaborative work environment across departments. Maintain appropriate staffing levels to meet business demands. Daily Operations Prepare and distribute daily room assignment sheets and update as needed throughout shifts. Ensure assignments are completed accurately and efficiently. Manage key control and communication devices (radios, phones, etc.). Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance. Maintain accurate records and reports related to housekeeping operations. Safety & Compliance Ensure all safety and sanitation standards are consistently met. Maintain confidentiality and secure handling of guest information. Promote safe work practices and respond effectively in emergency or high‑pressure situations. Qualifications High school diploma or GED required; equivalent experience considered. Minimum 2 years of supervisory experience, preferably in a high‑volume hospitality environment. Prior experience in a luxury or Four Diamond property preferred. Proficiency in Microsoft Office and property management systems is highly desirable. Strong communication skills (verbal and written). Ability to perform basic arithmetic and operational reporting. Flexible availability, including weekends, holidays, and varied shifts. Core Competencies Leadership and team development Attention to detail and quality assurance Guest service excellence Organizational and time management skills Problem‑solving and conflict resolution Ability to remain calm and effective under pressure Physical Requirements & Work Environment Regularly required to stand, walk, and sit for 6–8 hours per shift. Frequent use of hands and arms for reaching, lifting, pulling, and carrying up to 25 lbs. Must be able to navigate stairs frequently. Work may include exposure to cleaning chemicals and standard office supplies. #J-18808-Ljbffr