Technical Support Representative - Long Beach, CA (Temp to Hire)

Technical Support Representative

The Technical Support Representative will work with internal and external customers on technical issues.

Primary Responsibilities:

• Production of timely and detailed service reports.
• Appropriately actioning daily reports and providing status updates in a timely manner.
• Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.
• Interacting with and providing support to stakeholders across the globe.
• Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.
• Providing expedited support for prioritized cases.
• Generate Return Material Authorizations (RMAs) and track RMAs until back in house.
• Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary).
• Additional duties as assigned by Manager.

Experience/Skills/Education:

Required:

• High school diploma or GED required
• At least 1 year of experience in a call center or technical support environment
• Customer experience focused
• Detail oriented
• Excellent oral / written communication in English
• Ability to work as a team or independently
• A data entry or contact center or helpdesk background
• Occasionally able to lift to 20lbs
• Basic to Intermediate skills in Excel and Smartsheet applications

Desired:

• Works on side projects designed to improve business operations and efficiency
• Bilingual (Spanish)

This is a contract/contingent role. The pay rate for this engagement is $19.86 – $23.00 per hour. Compensation for this role is paid by an authorized third-party staffing agency, who will serve as the employer of record for this engagement. Hydrafacial compensation and benefits programs — including health insurance, 401(k), and paid time off — do not apply to this role. Benefits eligibility, if any, is determined by the employer of record.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.