Helpdesk Support Specialist

Full-Time Medina, NY (Remote/Hybrid Available) About This Role Join CHPC as a Helpdesk Support Specialist and be the first point of contact for our clients' technology needs. You'll resolve issues remotely and elevate complex problems to our field technicians. Responsibilities Answer helpdesk calls, emails, and tickets promptly Diagnose and resolve software and network issues remotely Set up and configure user accounts and devices Assist with Microsoft 365 administration Escalate unresolved issues to senior technicians Document all support interactions in the ticketing system Requirements 1+ year helpdesk or IT support experience CompTIA A+ or equivalent knowledge Excellent phone and written communication skills Familiarity with remote support tools (TeamViewer, etc.) Experience with Windows environments and Office 365 Customer-service oriented mindset #J-18808-Ljbffr