Salesforce Support Analyst​

Job-ID31451024Reference25-31909SalaryUp to $84 / hourTitle: Salesforce Support Analyst​ (onsite) Location: Iselin, NJ | Pay: 87/hr Position Overview:Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.Key Responsibilities:Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutionsPlatform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performanceMuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systemsSalesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboardsCollaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testingContinuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and trainingRequired Qualifications:5-8 years in Salesforce administration and support with MuleSoft integration experienceTechnical Skills:Strong Salesforce administration proficiency (security model, data management, customization)​Working knowledge of MuleSoft Anypoint Platform and API managementExperience with SOQL, Data Loader, REST/SOAP APIsBasic understanding of Apex and Visualforce for troubleshootingFamiliarity with version control and change managementCore Competencies:Exceptional analytical and problem-solving abilitiesExcellent communication skills with ability to explain technical concepts to diverse audiencesStrong attention to detail and ability to manage multiple prioritiesCustomer-service oriented with collaborative mindsetPreferred Qualifications:Salesforce Administrator certification (ADM 201)Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft DeveloperExperience with Einstein Analytics, Agile/Scrum, and DevOps practices