Retail Store Associate

About This Role We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Coconut Point studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager. Customer Service Warmly greet, and welcome, customers helping create a celebratory environment. Check customers in or help them book an appointment leveraging POS, technology and software systems. Help customers choose and style their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries. Sales & Product Knowledge Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items. Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers. Studio Maintenance + Operations Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products. Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene. Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays. Team Collaboration Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers. Participate in team meetings and training sessions to continuously improve skills and product knowledge. Support the team in achieving studio-wide goals and maintaining a positive work environment. Administrative Duties Process transactions accurately, including sales, returns, and exchanges. Assist with inventory management by conducting regular stock checks and replenishing displays as needed. Maintain accurate customer records, including consent and waiver forms and aftercare instructions. Candidate Profile Retail or service industry experience is a plus. You must be able to work weekends, nights and holidays. Independent thinker with a can‑do attitude. Loves jewelry and helping customers choose their earrings. Prides yourself on delivering exceptional customer service. Thrives in a busy environment and knows how to keep busy when it’s quieter. Enjoys spending time with people. Nice, friendly, outgoing, and easy to get along with. Likes being part of a team. Flexible and willing to lend a helping hand. Strong communication skills. Strong basic math skills. Physical ability to climb ladders, bend, lift, push, and reach. Must lift up to 25 pounds. Standing for a full 8‑hour shift is a regular part of this role. Committed to making a commitment and sticking to it. We provide reasonable accommodations to support individuals with disabilities. Compensation & Benefits $16-19 per hour + commission. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services. Employee Assistance Program (EAP) Resources. Team Member Referral Bonus plan for Studio positions. #J-18808-Ljbffr Heyrowan