Certified Medical Assistant (CMA) / Medical Assistant

Description University Physicians’ Association (UPA) is excited to welcome a Certified Medical Assistant or Medical Assistant to join the Rocky Hill Family Physicians team in West Knoxville. This is an excellent opportunity for a compassionate, detail-oriented healthcare professional who thrives in a fast‑paced environment and enjoys being a vital part of the patient care experience. In this role, you will work closely with providers and clinical staff to deliver timely, high-quality care, ensuring patients feel supported, informed, and prioritized throughout their healthcare journey. What You’ll Do Serve as a key clinical contact by triaging patient phone calls and assessing levels of care Accurately document symptoms, medical history, and current health concerns in the EMR Communicate test results and provide clear patient instructions Manage prescription refills in accordance with compliance and protocol Assist with scheduling, prior authorizations, and obtaining pre-certifications for imaging (MRI, CT) Coordinate care while maintaining professional, compassionate relationships with patients, families, and providers Support daily clinic operations with additional clinical and administrative tasks as needed. Schedule Full‑time Monday–Friday, 8:00 AM – 4:30 PM No evenings or weekends Why Join UPA? We value our team members and are proud to offer a comprehensive benefits package, including: Generous PTO, Paid Holidays and Sick Leave Medical, Dental, and Vision Insurance Short-Term & Long-Term Disability Life Insurance 401(k) with company match and immediate vesting And more! Requirements What We’re Looking For Minimum 3 years of prior medical experience Certified Medical Assistant Credential Preferred Experience with electronic medical records Strong communication, organization, and time-management skills Ability to stay focused, accurate, and calm in a busy clinical setting A patient-first mindset and collaborative team approach If you’re looking for a rewarding clinical role where your skills make a meaningful difference every day, we’d love to hear from you. #J-18808-Ljbffr University Physicians' Association, Inc. (UPA)