Client Relationship Consultant 2 (Banker) -ID-McCall (37hrs)

Overview At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Responsibilities Build relationships with customers via in-person, appointment, and virtual channels to provide counsel with a digital-first mindset. Assess and attend to customers’ banking needs, obtain and process customer and account information. Demonstrate and educate clients on available deposit and loan products and services, and recommend solutions based on their unique goals and needs. Foster relationships through proactive outreach and follow‑up, asking questions to learn about their financial needs and banking channel preferences. Identify solutions for new and existing clients by engaging and communicating effectively. Maintain a working knowledge of consumer and business banking products, including digital products and services. Provide a consistent optimal client experience, greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to serve clients effectively. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self‑service digital products and services to meet their financial needs. Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy. Qualifications NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z is required; includes criminal background and credit check. High school diploma or equivalent. Minimum three to four years of job‑related retail banking experience or equivalent training. Preferred Skills/Experience Proven ability to build and foster customer relationships through proactive outreach and follow‑up. Effective client engagement and communication skills. Thorough knowledge of applicable bank and branch policies, procedures, and support systems. Strong customer service and interpersonal skills. Experience using and demonstrating digital products and self‑service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital first mindset. Basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively. Experience in the financial services industry (preferred). Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (two to five weeks, depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accrual of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law. #J-18808-Ljbffr U.S. Bank