Executive Director, Stars Experience Strategy

Position Summary Aetna is seeking an Executive Director, Stars Experience Strategy who will define the strategic direction for experience improvement and investment across the Stars organization, focusing on provider, member, and pharmacy experience. The role shapes Stars experience strategy and advances broader Stars priorities that support continual improvement and maximize Star Ratings revenue opportunity. The leader works closely with Stars Business Execution teams and other cross‑functional partners to ensure clear alignment between strategic priorities and execution. Job Responsibilities Set the strategy for Stars experience improvement across patient, provider, and member journeys, aligning priorities to Star Ratings goals, CAHPS, NPS performance, and broader business objectives. Advance Stars strategy by identifying opportunities for continual improvement, stronger experience outcomes, and associated revenue optimization. Lead strategists aligned to key areas of the Aetna business, including provider‑focused domains across both VBC and non‑VBC environments. Use Stars measurement performance (clinical and experience), market, and business insights to identify strategic priorities, monitor trends, and recommend course corrections where needed. Provide strategic direction across Market Experience Optimization, Group Experience Optimization, Part D experience strategy, National Patient Experience programming, and Experience Innovation. Partner closely with Stars Business Execution teams and collaborate across Aetna to align strategy, strengthen innovation, and support performance improvement through coordinated cross‑functional work. Establish governance, prioritization approaches, and successful measures that guide decision‑making and enable effective implementation by partner teams. Influence senior leaders and stakeholders by communicating strategic implications, tradeoffs, risks, and opportunities related to Stars experience and performance. Lead and develop a high‑performing team through clear direction, timely feedback, strong talent management, and ongoing development. Required Qualifications 15+ years of experience developing and executing enterprise strategies through influence and collaboration across complex, matrixed organizations. Extensive experience leading experience transformation initiatives spanning member, patient, provider, and customer experience, as well as Stars and business strategy. Proven ability to advise senior leaders, build consensus, and drive alignment on high‑impact strategic priorities across diverse stakeholder groups. Strong people‑leadership experience with a track record of developing talent, building high‑performing teams, and fostering accountability. Deep expertise in CAHPS, NPS, and experience improvement strategies, with a demonstrated ability to enhance outcomes across complex healthcare journeys. Strong understanding of Stars performance drivers, clinical quality measures, and the relationship between member experience, quality outcomes, and business performance. Demonstrated ability to translate strategy into action, guiding execution through cross‑functional teams and partners. Skilled in leveraging business intelligence, data analytics, and insights to inform decision‑making and drive results. Exceptional collaboration, problem‑solving, and decision‑making capabilities, with the agility to navigate ambiguity and lead through change. Growth‑oriented leader committed to continuous learning, innovation, and the development of others. Preferred Qualifications Experience working across provider strategies, including VBC and non‑VBC models, to support innovation and performance improvement. Pay Range $131,500.00 – $303,195.00 (base salary) Benefits Medical, dental, and vision coverage Paid time off Retirement savings options Wellness programs Other resources as determined by eligibility EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr 4062 Aetna Resources, LLC