Case Manager

Job Description

Job Description

Position Summary

Prolific Community Resources is seeking a dedicated and compassionate Qualified Professional (QP) / Case Manager to provide case management, care coordination, service monitoring, and support for individuals receiving behavioral health and intellectual/developmental disability services. The QP will work closely with members, families, providers, and community partners to ensure services are person-centered and meet identified needs.

Essential Responsibilities

• Conduct assessments and develop person-centered service plans.
• Coordinate and monitor behavioral health and community-based services.
• Maintain regular contact with members, families, providers, and care teams.
• Complete documentation and case notes in accordance with agency, Medicaid, and regulatory requirements.
• Participate in treatment team meetings and crisis intervention as needed.
• Monitor member progress and ensure services are delivered appropriately.
• Assist members with accessing community resources and supports.
• Provide after-hours support and on-call coverage as required.

Minimum Qualifications

Required:

• Bachelor's Degree in Human Services, Psychology, Social Work, Counseling, Sociology, Special Education, or a related field.
• Minimum 4 years of experience working in the mental health, behavioral health, or developmental disability field.
• Valid driver's license, reliable transportation, and ability to travel regularly within assigned service areas.
• Ability to participate in an on-call rotation and respond to urgent member needs.
• Strong communication, organization, and documentation skills.

Preferred:

• Experience working with NC Medicaid services.
• Experience with care coordination, case management, or Innovations Waiver services.
• Knowledge of person-centered planning and behavioral health service delivery.

Skills & Competencies

• Excellent interpersonal and relationship-building skills.
• Ability to work independently and manage a flexible schedule.
• Strong problem-solving and crisis management abilities.
• Proficiency with electronic health records and Microsoft Office applications.
• Commitment to person-centered and trauma-informed care.

Benefits

• Competitive salary based on experience.
• Paid time off and holidays.
• Professional development opportunities.
• Mileage reimbursement for approved travel.
• Supportive and mission-driven work environment.