Server Administration
Quantum World Technologies Inc.
Job Description
Role- Server Administration
\nLocation - Bellevue - Washington - Night Shift
\n \n5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
\no Only Night shifts
\no Excellent Communication Skills ( MANDATORY)
\nSoft Skills
\no Leadership - handle technically challenging and politically sensitive customer situations
\no Strong communications skills – Excellent spoken and written English communication.
\no Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
\no The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
\no Demonstrable troubleshooting skills
\no Cross-team collaboration
\nTechnical Skills
\nPerformance (PERF):
\no Core experience on Windows Performance
\no Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
\no Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)
\no Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
\no Good knowledge on User Mode & Kernel Mode in Windows Environment
\no Excellent knowledge of Registry keys in Windows Environment
\no Ability to troubleshoot No boot issues in production Environment
\no Excellent knowledge in Analyzing & Configuring Memory Dumps
\no Good knowledge on Windows Operating System Architecture
\no Should be good in troubleshooting Windows issues via CMD
\no Good knowledge on Sys Internal Tools from troubleshooting standpoint
\no Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)
\no Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
\no Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools
\n \nJob Description
\no Perform Troubleshooting on Windows Performance issues
\no Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
\no Perform multi-tasking and handle High Volume and Complex cases
\no Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
\no Do self-learning on various Performance troubleshooting topics, publish white papers
\no Utilize Communication and technical skills to attain customer satisfaction
\no Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
\no Work in Night shifts ( 6 PM login and 9 PM login )
\n \nMandatory Points: -
\n \n· Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
\n \n· Look for 7 to 10 exp in Server Administration
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