Manager, eCommerce - The Merch Collective

Manager, eCommerce - The Merch Collective United States, Tennessee, Nashville The Merch Collective is seeking an E-Commerce Manager who will be responsible for driving the growth, performance, and overall success of the organization's ecommerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross‑functional collaboration, the E‑Commerce Manager will ensure the continued success and expansion of our e‑commerce business. In this role, you will oversee artist webstores, provide guidance to clients on best e‑commerce practices, and ensure seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, project management, and cross‑functional collaboration is essential. We're looking for a self‑starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e‑commerce calendars, promotions, and industry trends is key. This role is based in Nashville, TN and observes a hybrid schedule. What You’ll Do: Website operation: oversee day‑to‑day operations, build products, ensure correct listings, styling websites and reskins. Project and campaign management: oversee and execute digital album campaigns, ensure global alignment and timely deliveries. Promotion planning & execution: collaborate with digital marketing team on promotions and execute on site and across all artist channels. Data & Analytics: analyze campaign performance and adjust strategies to improve ROI. Inventory management and ordering: ensure sites reflect correct inventory quantities, track inventory, ensure delivery to warehouses. Who You Are: Minimum of 3 years of experience in e‑Commerce, preferably in the music industry. Strong project management skills with ability to oversee multiple campaigns and meet tight deadlines. Excellent collaboration and communication skills across marketing teams, clients, and stakeholders. Excellent analytical and problem‑solving skills. Proficiency in Shopify and email marketing platforms a plus. What We Give You: You join an inclusive, collaborative and global community. A modern office environment designed for productivity and creativity. An attractive benefits package: medical, dental, vision, life & disability coverage, 401(k) with employer matching. Voluntary benefits: company‑paid identity theft protection, pet, mental health, meditation resources, fertility coverage, paid leave for childbirth or bonding, caregiver leave, programs for developmental disabilities/neurodiversity, backup child/elder care subsidies, adoption, surrogacy, tuition, student loan reimbursement. Investment in professional growth and development. Space to accelerate progress and create what happens next. Time off for a winter recess. Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. #J-18808-Ljbffr Sony Music Global Job Board