Technical Product Support Specialist

Job Description

We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for our products. This role involves hands-on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction. This role pays up to $30/hr.

Key Responsibilities:

• Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.

• Diagnose and triage complex technical issues both on-site and remotely, using diagnostic tools and advanced problem-solving techniques.

• Provide user-facing support for pre-release products, addressing user-reported issues and offering actionable recommendations to improve user experience.

• Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.

• Collaborate with engineering and product development teams to share insights and contribute to product enhancements.

• Maintain professional communication with business partners and stakeholders.

• Ensure compliance with safety regulations and maintain a safe work environment at all times.

Travel to company sites as needed, including overnight stays and occasional international travel

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on jobs.institutedata.com learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Strong technical background in hardware and software troubleshooting.

• Experience with diagnostic tools and issue tracking systems (e.g., Jira).

• Excellent communication and problem-solving skills.

• Ability to work independently and collaboratively in dynamic environments.

Willingness to travel as required. -3-5 years of experience

• Jira experience