Implementation Manager

Position: Bywater Implementation Manager Founded in 2003, Roundstone is not your typical insurance company. We’re on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees. Role Description Our Captive Stop Loss Program allows small and mid-size employers to take full advantage of self-funding their health benefits. As an Implementation Manager, you will play a crucial role responsible for seamless communication and service delivery between the employer, their advisor and Third-Party Administrator (Bywater). Your primary responsibility will be to facilitate the smooth onboarding of employers onto our TPA's platform, ensuring their successful integration and ongoing satisfaction. Key Duties & Responsibilities Manage multiple new group implementations simultaneously. Maintain relationships with external vendors and partners, ensuring alignment with project objectives, service level and onboarding deadlines. Coordinate activities and communication between internal teams to facilitate smooth collaboration. Establish and enforce quality assurance processes and standards to ensure accuracy and completeness of deliverables. Submission of all required forms to applicable vendors to meet client’s effective date. Identify and mitigate potential risks and issues that may impact the implementation process. Engage in cooperative problem-solving and decision-making processes. Foster strong advisor and client relationships to enhance satisfaction and promote long-term partnerships. Create, review, and complete employer plan documents (Summary Plan Description, Benefit Synopsis, Summary of Benefits Coverage). Manage successful transition of employer from onboarding team to outcomes management team. Share insights and feedback from clients to inform product enhancements and service improvements. Skills and Qualifications Previous experience working directly with customers is required. Prior experience with a third-party administrator or health benefits agency, particularly in implementation or account management, is strongly preferred. Bachelor’s degree or equivalent experience preferred. Ohio Health/Accident Insurance License Desired Qualifications Consistently meets deadlines. Strong presentation skills and articulate communicator. Forward Thinker. Entrepreneurial approach to work. Organizational skills. Better Benefits We’re leaders in our industry, so naturally, we look out for our employees’ best interests with a robust benefits package. Roundstone employees are eligible for: Medical, dental and vision benefits Annual bonus Dependent care 100% match up to max allowable PTO beginning on Day 1 Tuition reimbursement Health work/life balance Hybrid office schedule 401(k) plan with company match Employee Assistance Program On-site gym with personal trainer access Life insurance and short-term disability insurance Parental leave More About Roundstone Headquartered in Rocky River, Ohio, Roundstone is regularly recognized as a Northeast Ohio Top Workplace by the Plain Dealer and cleveland.com. We are especially proud to be recognized as a Top Workplace since this honor is determined by anonymous feedback from our own employees. Roundstone employees enjoy a supportive workplace where they are engaged, valued and regularly recognized for their hard work at monthly company meetings. Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach. Our Core Values Live well: Be healthier and bring positive energy to all you do. Work smarter: Get things done, better. Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start. Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace. #J-18808-Ljbffr