Housing Specialist II

OUR MISSION It is the mission of the Hammond Housing Authority to contribute to growth in the lives of the residents of this community, while also increasing morale and dignity of all constituents, by engaging in productive and meaningful relationships, communication and education to improve the foundation of the important housing needs. This mission will be accomplished by the combined efforts of all stakeholders, including but not limited to, the families, the owners, and the employees all working together to provide an environment that sustains housing needs of the low, very low and extremely low income families. Additionally, the Hammond Housing Authority will increase its efforts to obtain additional programs that will encourage and assist these families in their journey to self sufficiency. Program objectives for the Hammond Housing Authority are to ensure clients obtain safe, decent and sanitary housing. The administration and staff will ensure that procedures and guidelines are clear and that requirements are met. OVERVIEW OF THE ROLE This position will be the first impression of the agency. You will great clients on the front line, which will either be a walk-in, a phone call, or an email correspondence. This will require excellent social skills, verbal communication, and written communication on a highly professional level. You must also possess the ability to deescalate high conflict situations. All correspondence sent out from this agency is to be professional and properly produced, such as labels, envelopes, letter formatting, etc. Additional housing duties will be added during the tenure. AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES: Accepting Direction: The ability to accept and follow directions from those higher in the chain of command. Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas. Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions. Leveraging Technology: The ability to use technology and its related processes to further organizational goals. Using Data: The ability to use relevant and valid data to inform a recommendation for action Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources. Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided. Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws. Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity. Valuing Diversity: The ability to develop an awareness of DEIBA challenges and craft personal plans that contribute to improving organizational cultures and environments Two years of experience in administrative services, housing management, real estate, or social services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties: Maintain client records electronically, including scanning and organizing Maintains documentation according to established program guidelines., Answers public inquiries and provides information related to the housing programs both orally and in writing. Maintains computerized records and databases on client and housing information. Adjusts and collects rent according to established policy. May perform inspections on housing units in the program, coordinates to make necessary repairs within a specified length of time and re-inspects the unit to assure compliance with rules and regulations. May prepare applications on behalf of applicants; reviews all documents required of applicants. Be knowledgeable and effectively communicate the agency’s policies and procedures, including HUD regulations Position-Specific Details: Appointment Type: This appointment type can be filled as Probational, Promotional, Lateral Transfer, Detail to Special Duty or Job Appointment. Career Progression: This position does not participate in a Career Progression Group. Compensation: The salary offered will be determined based on qualifications and experience. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. #J-18808-Ljbffr