Onsite Anchorage Tier 1 Windows Helpdesk / Desktop Support

Job Description

Job Description

TEKsystems is looking for a motivated Tier 1 Help Desk Support Technician to join a dynamic IT team supporting end users in a fast-paced corporate environment. This is a great opportunity for someone early in their IT career who enjoys hands-on troubleshooting and delivering excellent customer service.

What You’ll Do

• Provide Tier 1 technical support for end users across hardware, software, and connectivity issues
• Troubleshoot and resolve issues related to Windows 10/11, Office 365, and Microsoft Teams
• Assist with setup, maintenance, and support of user devices and equipment
• Support basic telephony systems (VoIP – Teams/Cisco is a plus)
• Document incidents and resolutions within ticketing systems (ServiceNow preferred)
• Collaborate with team members to ensure timely and effective problem resolution
• Deliver a strong customer experience through clear communication and professionalism

What You Bring

• 1–2 years of experience in a Tier 1 or Help Desk support role
• Working knowledge of:
  • Windows 10 & 11
  • Microsoft Office 365
  • Microsoft Teams
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Customer-focused mindset with the ability to engage effectively with users

Nice to Have

• Experience with VoIP systems (Teams or Cisco)
• Exposure to ServiceNow or similar ticketing tools

Why This Opportunity?

• Gain hands-on IT experience in a professional corporate environment
• Opportunity to convert to a full-time role after contract
• Build your technical skillset with a supportive and collaborative team

Job Type & Location

This is a Contract to Hire position based out of Palmer, Alaska.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Palmer,Alaska.

This position is anticipated to close on Jun 29, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.