Escalation Resolution Expert
RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is seeking an Escalation Resolution Specialist in Dallas, Texas, to manage escalated customer interactions with empathy and professionalism. This role involves documenting customer concerns, liaising with various departments for resolution, and improving service processes based on feedback. Candidates should possess strong communication skills and have 1-2 years of mortgage experience. A high school diploma is required, and a college degree is preferred. The position offers a supportive team environment with a focus on customer satisfaction. #J-18808-Ljbffr RoundPoint Mortgage Servicing LLC
Vacancy posted 2 days ago
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