Team Member

The Peach Cobbler Factory – Winter Garden Job Title: Food Prep/Expeditor Job Type: Part-Time Location: The Peach Cobbler Factory, Winter Garden Summary of Position A Crew member exhibits the energy, passion, and commitment in displaying the PCF brand. You’ll work alongside fellow team members to deliver stellar customer service and a variety of expertly crafted dessert products. You’ll be in an energetic environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. Reports to: Shift Lead, Management Hours: Shifts span in varying increments between the operating hours of 11am to 11pm. Part‑time, weekdays, weeknights, weekends, and holidays. Responsibilities Welcome Customers Be the first person customers meet when they walk through the door. Ensure that guests are greeted properly, answer questions related to the menu, and educate customers on the different options available. Maintain a knowledge of current promotions and discounts. Answer customer inquiries and resolve complaints. Proficiently execute and perform all tasks as FOH. Handle all forms of money during the work shift. Follow appropriate cash‑out procedures using the point‑of‑sale system to record a customer’s total and help them pay their bill. Collect payments from guests, returning the appropriate amount of change. Prepare and Serve Food to Customers Proficiently execute and perform all tasks including BOH, EXPO, and PREP. Once food is prepared, deliver it to the correct customer. Pay attentiveness to the order number and ensure the proper items are delivered. Display ability to effectively communicate with kitchen staff, cashier, and/or customers. Clean and Set Dining Areas Works to keep the appearance of the restaurant to the required standard. During downtime or in‑between shifts, team members clean, sanitize, wipe down, or sweep areas where food is prepped or served. Responsible for re‑setting tables, restocking dining utensils and menus to ensure every guest has what they need. Other Responsibilities Proficiently execute and perform all Crew Member tasks including FOH, BOH, EXPO, and PREP as needed. Operate the POS accurately and maintain proper control of company assets. Perform daily operations in the store such as taking orders, running the POS system, ingredient prepping, etc. Maintain fast, accurate service, ensure excellent customer experience, and keep all products consistent with company standards. Make sure the restaurant is up to company standards with regard to cleanliness, neatness, and customer accessibility. Maintain regular and consistent attendance and punctuality. Community canvasing based on qualifications and experience. General Qualifications 1‑3 years of customer service experience in a retail or restaurant environment is preferable. Ability to prepare foods and beverages to company standard recipes or customized for customers, including recipe changes such as temperature, the number of ingredients, or substituted ingredients. Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays. Ability to adapt and learn quickly, specifically in accordance with store and company policies and procedures. Meet store operating policies and standards, including providing quality dessert products, cash handling, and store safety and security. Knowledge of the retail environment. Strong interpersonal skills. Ability to work as part of a team. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. Everyone is encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. #J-18808-Ljbffr TJLA VENTURES LLC