Part-Time Police Communication Operator

Position Title Part‑Time Police Communication Operator Job Summary Police Communication Operator performs communications activities necessary for providing emergency and non‑emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. The role also queries, enters, and updates information in electronic record management systems, greets and assists visitors. Work schedule may be subject to change with or without advance notice. Responsibilities Operate and monitor radio transmissions via a two‑way police radio. Receive and transmit messages to and from university law enforcement and security officers on complaints, crimes in progress, and general police communications. Operate the ACIC / NCIC criminal computer according to state regulations and SOP manual. (35%) Dispatch emergency complaints to officers as they are received through the 911 system for emergency nature requests. Operate all equipment associated with the enhanced NCIC SOP. (20%) Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatch the same to appropriate personnel. (10%) Monitor the police scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%) Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the FCC and the university police department. (10%) Operate a personal computer system that provides information from the criminal justice information system (CJIS) and the university, for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%) Assist in the operation and the transmission of the emergency alert and perform other duties as assigned. (5%) Qualifications 3 to 5 years of administrative experience or related experience. Experience working with the public and responding to customer service requests. Physical Demands This position is frequently required to sit, communicate, or hear; occasionally required to walk, handle or feel objects, tools, or controls; and reach with hands and arms. Occasionally lift and/or move objects weighing up to 10 pounds. Vision and hearing at or correctable to normal ranges. The position requires the ability to operate a keyboard and calculator at efficient speed. Skills and Attributes Knowledge of: MS Office Principles and practices for effective customer service Skills: Excellent customer service and organization skills Excellent written and verbal communication skills Ability to: Plan, organize and collaborate with others Establish and maintain effective working relationships Recognize priorities and work cooperatively Prioritize multiple tasks and deal effectively with interruptions, often under considerable time pressure Operate a computer and proficiently use MS Office applications and database applications Documents Needed to Apply Resume (required) Cover Letter (optional) Transcript 1 (optional) Letter of Recommendation 1 (optional) Curriculum Vitae (optional) Other (optional) Letter of Recommendation 2 (optional) Letter of Recommendation 3 (optional) Transcript 2 (optional) Transcript 3 (optional) #J-18808-Ljbffr Tuskegee University