Manager, Revenue Cycle

Responsibilities and duties:

• Manage accounts receivable and collection activities for assigned customer portfolios, including proactive customer outreach via email, phone, and other communication channels such as Zoom.
• Monitor customer aging reports and proactively identify, escalate, and resolve balances.
• Research and resolve customer inquiries regarding billing, payments, and account balances; coordinate timely resolution with appropriate stakeholders.
• Analyze customer payment trends and collection performance to identify potential risks and collection opportunities.
• Upload invoices and supporting documentation into customer-specific billing and procurement systems.
• Attend and actively participate in relevant meetings with internal personnel and stakeholders.
• Monitor aging reports and proactively escalate past due accounts to management.
• Work closely with the Director, Revenue Cycle on CBS-related duties and priorities.
• Build and maintain strong relationships with global customers and internal stakeholders, including Sales, Legal, Finance, Operations, and Revenue Cycle teams.
• Collaborate with Sales and Legal teams to resolve customer disputes, contractual issues, and collection challenges.
• Prepare monthly cash forecasts for assigned accounts and provide variance analysis and commentary to management.
• Provide comments, analysis, and updates within monthly and weekly collection reporting packages.
• Assist with the preparation, maintenance, and distribution of Revenue Cycle reporting for management and business stakeholders.
• Participate in weekly cash calls and collection review meetings with teams located in Los Angeles, Budapest, Amsterdam, and other global locations.
• Prepare ad hoc analyses, reports, and other requests as needed by the supervisor and Revenue Cycle senior management.
• Identify process improvement opportunities that enhance efficiency, strengthen internal controls, and improve customer experience.
• Support with month-end closing activities to ensure compliance with internal controls, policies, and procedures.
• Perform credit checks, analyze financial statements, and provide recommendations to mitigate potential credit and collection risks.
• Perform other duties and responsibilities consistent with the position as assigned.

Requirements:

• Minimum 2/3 years of relevant experience
• Experience with forecasting, financial reporting, and working capital management.
• Experience with Oracle, SAP, or other enterprise ERP systems.
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and the ability to work closely and effectively with people at all levels of the organization.
• Excellent written, verbal, and presentation communication skills.
• Ability to conduct account analysis, identify issues, and drive timely resolution.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong organizational, reporting, and time-management skills.
• Ability to work effectively with geographically dispersed teams and across different time zones.
• Demonstrated ability to identify opportunities for process improvements and operational efficiencies

For a further discussion or to find out more, contact Itishree Mohanty on View phone number on us.fitly.work or apply now.