Accounts Receivable Specialist

The Accounts Receivable / B2B Collections Specialist is responsible for managing and executing business-to-business collection activities to recover overdue balances while maintaining strong customer relationships. This role requires a proactive approach to collections, strong communication and negotiation skills, and the ability to resolve payment issues efficiently. The specialist plays a key role in improving cash flow, reducing aging balances, and supporting the overall financial health of the organization.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Key Responsibilities

• Manage collection efforts for past-due business accounts by developing and executing account-specific follow-up strategies based on customer history and account status.
• Serve as the primary point of contact for customers regarding outstanding invoices, past-due balances, and payment concerns, using professional communication to secure payment while maintaining positive business relationships.
• Review aging reports, account activity, and payment trends to identify delinquent accounts, prioritize collection efforts, and escalate risk when appropriate.
• Negotiate payment arrangements and resolve outstanding balances in alignment with company policies and customer agreements.
• Investigate and resolve billing discrepancies, short payments, deductions, unapplied cash, and customer disputes in a timely and professional manner.
• Maintain accurate and detailed documentation of collection activity, customer communications, payment commitments, and account updates within the appropriate systems.
• Partner with internal teams, including billing, customer service, sales, and accounting, to resolve account issues and support timely collections.
• Monitor account performance and proactively escalate significantly past-due or high-risk accounts to management as needed.
• Ensure all collection activities are conducted in accordance with company policies, customer requirements, and established internal procedures.
• Prepare reports related to accounts receivable aging, collection performance, dispute trends, and cash flow impact.
• Identify opportunities to improve accounts receivable and B2B collections processes to enhance efficiency, reduce delinquency, and support working capital goals.

Qualifications

• Minimum of 3 years of experience in accounts receivable, B2B collections, commercial collections, or credit and collections, preferably in a fast-paced environment.
• High school diploma required; associate's or bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
• Strong understanding of accounts receivable processes, aging analysis, account reconciliation, and commercial collections practices.
• Experience researching and resolving invoice discrepancies, deductions, disputes, and payment variances.
• Excellent communication, negotiation, and interpersonal skills with the ability to secure payment while preserving customer relationships.
• Strong analytical skills and attention to detail.
• Ability to manage a high volume of accounts with professionalism and tact.
• Proficiency with ERP systems, collections software, CRM platforms, and Microsoft Office Suite, especially Excel. xhyhwjd
• Proven track record of meeting or exceeding collection and aging reduction goals.