Program Coordinator-Patient Accounting-Dialysis Program

Program Coordinator – Patient Accounting – Dialysis Program (2500039B) The Dialysis Program Coordinator will be responsible for accurately and efficiently billing for dialysis services, including hemodialysis, peritoneal, and home dialysis. They will also manage patient accounts, ensuring timely payment for services rendered. This includes creating and submitting claims, following up on unpaid accounts and denials, and maintaining detailed patient records. Additionally, they play a role in insurance verifications, authorizations, and resolving billing discrepancies. The Program Coordinator provides administrative and program support to plan, implement, and coordinate programs, events, and educational activities, administer policies and procedures, and manage office operations. Qualifications Minimum Education High School Diploma or GED (Required) Minimum Work Experience 3 years Experience in program administration involving academic, medical, or research activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events (Required) Required Skills/Knowledge Excellent written and verbal communication skills. Experienced in department budget and personnel administration and communication. Computer Skills – Excel, Microsoft Word, Access, & PowerPoint. Functional Accountabilities Safety Speak up when team members appear to exhibit unsafe behavior or performance. Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and takes time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co-workers. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self‑check behavior and performance. Provide Operational Oversight Coordinate administrative tasks consistent with workload requirements and available resources. Participate in specified divisional operations and systems. Recommend and participate in development of new processes and systems to meet departmental needs. Train and mentor new investigators and research staff on processes; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes. Maintain and process employee time cards and attendance records. Manage Budget Participate in the development, monitoring, and reconciliation of operating and capital budgets; (e.g., budget variance and performance reports; budgetary) Ensure availability of data for management decision making. Committees and Meetings Coordinate the Activities of the Regulatory, faculty and staff meetings; prepare meeting documentation including teleconference; assign and distribute review material; draft minutes. Coordinate correspondence and maintain extensive filing system. Administrative Support Serve as a liaison with internal departments, investigators, and external collaborators and investigators; prepare and proof complex administrative and contractual documents, correspondence, memoranda, letters, presentations and reports; provide support with project management activities. Assist with updates to the website, maintain mailing lists, file logs. Coordinate and schedule office appointments, meetings and conferences with other CNMC departments, investigators. Assist with other office duties as needed. Organizational Accountabilities Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met. Teamwork/Communication Demonstrate collaborative and respectful behavior. Partner with all team members to achieve goals. Receptive to others’ ideas and opinions. Performance Improvement/Problem-solving Contribute to a positive work environment. Demonstrate flexibility and willingness to change. Identify opportunities to improve clinical and administrative processes. Make appropriate decisions, using sound judgment. Cost Management/Financial Responsibility Use resources efficiently. Search for less costly ways of doing things. Primary Location Maryland-Silver Spring Equal Opportunity Employer Statement Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana. #J-18808-Ljbffr