Direct-to-Consumer (DTC) Supervisor

Job DescriptionJob DescriptionDescription: Griot’s Garage Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage! Overview The Direct-to-Consumer (DTC) Supervisor is responsible for overseeing the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions, ensuring orders are processed accurately, safely, efficiently, and on time. This role serves as a key operational leader, partnering with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement. The DTC Supervisor acts as the primary point of contact for day-to-day operational execution, workforce management, and departmental performance. This position requires a hands-on leader who is highly knowledgeable in all warehouse functions, promotes a culture of safety and continuous improvement, and consistently delivers results against established service and productivity metrics. Essential Duties and Responsibilities Warehouse Operations & Order FulfillmentLead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are metOversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer ordersManage daily opening/closing procedures, system readiness, security protocols, and operational requirementsMonitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and serviceCoordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order executionLead special projects, peak-volume initiatives, and process improvement effortsInventory & Warehouse OptimizationOversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepanciesEnsure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintainedCollaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flowAnalyze operational and inventory data to identify trends and improvement opportunitiesTeam Leadership & DevelopmentLead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused teamOversee new-hire onboarding, operational training, safety training, and cross-functional developmentConduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development PlansAddress attendance, performance, and policy concerns in accordance with company guidelinesPromote employee engagement through recognition, communication, and visible leadership on the warehouse floorSafety, Compliance & QualityChampion a strong safety culture and ensure compliance with OSHA, company, and departmental policiesConduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazardsParticipate in incident investigations and implement corrective actions to prevent recurrenceEnsure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirementsContinuous ImprovementMonitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectivenessSupport Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processesDevelop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfactionRequirements: QualificationsHigh School Diploma or equivalent, Associate’s or Bachelor’s degree preferredMinimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environmentExperience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferredProficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting softwareStrong Microsoft Office skills, including Excel, Word, Outlook, and TeamsWorking knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologiesStrong communication, analytical and problem-solving skills with the ability to make data-driven decisionsDemonstrated ability to lead through change while maintaining operational performance and employee engagementInterest in cars and car care, a plus!Work EnvironmentAbility to lift, push, pull, and carry 25 pounds or more as requiredAbility to stand, walk, bend, reach, and perform repetitive movements for extended periods, typically 8–10 hours per shiftAbility to work in a warehouse environment with varying temperatures and operational conditionsProper PPE and adherence to dress code is requiredBenefitsA competitive wage (DOE)Co-pay Medical, Co-pay DentalLife Insurance401(k) PlanPaid vacation days + holiday payEmployee discount planEmployee Profit Sharing PlanWork Location: Plainfield, INJob Type: Full-timePay: $30-$35 per hour Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page: Career Opportunities - Griot's Garage