Claims Specialist 1

Job Description:

This position is in-office 5 days a week.

About Walbec Group

Walbec produces high-quality construction materials and delivers unparalleled professional design, engineering and construction services at its six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management. Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar, Walbec is your bridge to expertise in construction and engineering. With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.


The Position:

Under the direction of the Claims Manager, the Claims Specialist 1 is primarily responsible for handling Owned Property, Equipment, and Builder's Risk claims across multiple jurisdictions. The Claims Specialist 1 serves as a key business partner responsible for the investigation, documentation, reporting, follow-up, and resolution of claims.

This position performs professional-level work requiring the application of legal, analytical, and claims management principles. The individual must be highly organized and detail-oriented, exercise sound judgment, maintain established timelines and deadlines, and effectively manage multiple responsibilities that may require a quick turnaround.


Essential duties and responsibilities are outlined below. Additional duties may be assigned to meet business needs.


Responsibilities:

• Investigates Owned Property, Equipment, Builder's Risk, and other assigned claims of simple to moderate complexity.


• Conducts thorough claim and incident investigations.


• Communicates regularly with Safety, Project Managers, field personnel, and other appropriate internal departments to obtain claim and incident information and supporting documentation.


• Documents and maintains complete and accurate claim files, including associated costs, by entering claim and incident information into the Risk Management Information System, Origami.


• Establishes timely and adequate reserves in accordance with the organization's reserving philosophy and methodology.


• Evaluates questions involving insurance coverage, liability, damages, contractual responsibility, and claim value.


• Reviews applicable insurance policies, contracts, deductibles, coverage provisions, and project documentation.


• Secures necessary official reports, claim forms, estimates, invoices, photographs, receipts, and other supporting documentation.


• Reviews bills, estimates, invoices, and receipts for accuracy, reasonableness, and relevance to the claim.


• Coordinates site inspections when necessary.


• Works with internal and external parties to develop appropriate repair, replacement, mitigation, or resolution strategies.


• Monitors claim activity and follows up with the appropriate parties to ensure claims progress toward timely resolution.


• Identifies potential recovery opportunities and investigates and pursues recovery when appropriate.


• Documents recovery efforts, including subrogation and other applicable sources of reimbursement.


• Maintains appropriate follow-up regarding outstanding documentation, payments, reimbursements, and recovery efforts.


• Applies sound judgment and established claims-handling principles when evaluating coverage, liability, damages, and recovery opportunities.


• Maintains confidentiality of claim, employee, project, and company information.


• Provides cross-coverage for Workers' Compensation, General Liability, Auto Liability, and Auto Physical Damage claims, as necessary.


Requirements:

• Bachelor's degree or a minimum of three years of equivalent relevant work experience.

• Prior experience handling property, equipment, Builder's Risk, or multi-line claims preferred.

• Working knowledge of insurance coverage, claims investigation, reserving, damages evaluation, and recovery practices.

• Ability to review and apply relevant insurance policy and contractual provisions.

• Experience with Risk Management Information Systems, Origami, preferred.

• Strong proficiency in Microsoft Office applications.

• Strong analytical, organizational, and problem-solving skills

• Strong written and verbal communication skills.

• Strong interpersonal skills and the ability to work effectively with internal and external business partners.


• Ability to manage multiple priorities and demanding assignments in a fast-paced environment.

• Ability to exercise sound judgment, maintain established timelines, and meet applicable deadlines.


• Ability to work independently while appropriately escalating complex coverage, liability, contractual, or claim-handling issues.


• High level of discipline and a strong sense of responsibility and accountability.


• Consistent attention to detail and commitment to maintaining complete and accurate claim documentation.


• Valid driver's license and ability to meet applicable company insurability standards.


The Benefits:

• Competitive compensation aligned with industry standards


• Employer Paid Medical Plan with HRA contribution (eligibility requirements)


• Dental, Vision, and Life Insurance


• Flex Spending Account (FSA)


• Employee Assistance Program (EAP)


• Company-paid short and long-term disability coverage


• Paid parental leave


• Generous PTO and paid holidays


• Profit sharing


• Robust Walbec training and professional development program


• Ongoing career growth opportunities


We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!