Resident Manager

Position Overview Community Manager opportunity for our 175-unit Tax Credit affordable housing property located in the master‑planned community of Cota Vera in Otay Ranch. This position is responsible for accurately recording numerical data for accounting purposes and performing applicant income qualifications, while also assisting with leasing, marketing, and affordable housing compliance for the community. Applicants must have strong oral and written communication skills, a solid understanding of Tax Credit compliance, and the ability to assume the Property Manager’s duties and authority in their absence, in accordance with company and community guidelines. Strong attention to detail, organizational skills, and excellent customer service are essential. The selected candidate will work closely with the Property Manager to ensure all rents, invoices, move‑in files. What We Offer Competitive pay: $29.00–$30.00 per hour Full‑time schedule: Monday–Friday, 8:00AM–5:00PM onsite 2‑Bedroom Apartment to live onsite On‑call for after‑hours emergencies Medical, Dental, Vision, Life Insurance 401(k) with employer match Paid vacation and 15 paid company holidays Responsibilities Demonstrate ability to understand financial goals and operate the asset in owners’ best interest in accordance with the Policies & Procedures Manual. Maintain accurate records of all community transactions and submit them on a timely basis (rent rolls, delinquency reports, move‑in/move‑outs, etc.). Daily review of the property Yardi dashboard. Review all vacant and available units to ensure timely move‑ins. Prepare annual budgets and income projections in a timely and accurate manner. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner. Generate necessary legal action, documents and processes in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines. Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. Ensure that invoices are accurately processed for approval and payment by the Corporate office, manage petty cash and all funds. Ensure the property is rented to fullest capacity and lost rent is minimized. Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move‑in. Utilize marketing strategies to secure prospective residents. Confirm that leasing staff techniques are effective in qualifying and securing future residents. Confirm that leasing staff gather information about market competition in the area and file. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up‑to‑date and proper information when requested by others. Represent the company in a professional manner at all times. Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow. Work with knowledge of California landlord/tenant law and common procedures and notices. Confirm all leases and corresponding paperwork are completed and input to the software system accurately and on a timely basis. Ensure current resident files are properly maintained and in required order. Ensure all administrative paperwork is accurate, complete and submitted on a timely basis. Ensure compliance with all applicable affordable housing programs. Lead the emergency team for the community and ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities. Conduct quarterly resident meetings. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management. Participate in resident social service programs and/or coordinate resident activities programs. Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.). Ensure distribution of all company or community‑issued notices (bad weather, emergency, etc.). Consistently implement community policies. Daily review of all emails and respond as necessary within 24hours. Use successful techniques and company directives to screen, hire, orient and train new personnel. Ensure staff efficiency through ongoing training, instruction, counseling and leadership. Plan weekly/daily brief meetings with staff to review schedules, work‑order status and assignments. Coordinate maintenance schedule and assignments with the Maintenance Supervisor. Administer action plans consistently and on a timely basis with performance problems—document appropriately, communicate situation to supervisor, Human Resources Director, and terminate properly when necessary. Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (performance evaluations, salary reviews, online timekeeping, change of status, etc.). Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular inspections and tours. Assure the quality and quantity of market‑ready apartments. Ensure that models and market‑ready apartments are walked daily and communicate any service‑related needs to maintenance. Ensure service‑request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow‑up. Learn and ensure compliance with all company, local, state and federal safety rules. Ensure that unsafe conditions are corrected in a timely manner. Direct staff to follow a “safety first” principle. Comply with expectations as demonstrated in the Employee Handbook. Qualifications College degree preferred. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred. Position requires a minimum of 2 years on‑site as an Assistant Community Manager; consideration for 3 years supervisory experience in a customer‑service related business with appropriate certification(s) and/or prior experience as Resident Manager. Affordable housing experience required. Achieve Fair Housing certification prior to interaction with prospects or residents. Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook and property management software applications. Knowledge of OSHA laws and regulations. Must possess a valid driver’s license, reliable transportation and current auto insurance coverage; the position may require some driving for company business. Participate in training to comply with new projects, programs or existing laws. Be able to work evenings and weekends on call as needed. Present self in a neat, clean and professional manner at all times throughout the workday and whenever present at the community or representing the community. Comply with expectations as demonstrated in the Employee Handbook. #J-18808-Ljbffr WSH MANAGEMENT INC