Front Desk Associate - Full-Time (Carle Place, NY)

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Overview The Front Desk Associate role is an opportunity for the right candidate to apply their professional and personal skills by engaging with families to provide a welcoming, first‑class experience. In addition to being organized and able to multi‑task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Description To perform this job successfully and provide our families with a first‑class experience that is efficient and accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Key Responsibilities Greets families professionally both in person and on the phone. Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed. Applies empathy and active listening in difficult interpersonal situations. Supports patient care quality initiatives as directed. Coordinates escalations and urgent issues to ensure timely and complete resolutions. Collaborates and communicates with site leadership to facilitate management of complex patient issues. Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit. Monitors and manages patient flow throughout the waiting and registration process, including assisting families with initiating the self‑registration process. Stays in alignment with all distributed education to remain current on workflows, responsibilities, and technology. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance. Manages and acts upon all incoming patient documents, mail, and correspondence utilizing proper documentation and storage. Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines. Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling. Executes other duties as assigned. Qualifications Team player able to function independently in a fast‑paced environment. Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs; may require travel to another site within reason. Excellent customer service and telephone skills. Strong verbal and written communication skills. Professional and friendly demeanor. Quality focused and detail oriented. Ability to calculate simple figures such as adding up receipts, counting cash drawers, or subtracting to give change. Outstanding time management, organizational, and critical thinking skills. Superior situational awareness and ability to react to urgent situations successfully. Prior experience in a healthcare environment and knowledge of medical insurance preferred. Socially perceptive and ability to relate to children and how they interact with their families. Comfortable with routinely shifting demands. Navigation of multiple computer systems. Prior Front Desk, concierge, customer service or other hospitality experience preferred. High school diploma or GED. Compensation $17 – $25 per hour. The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Actual salaries/rates may vary within this range depending on experience and location. We look at compensation for each individual and based on experience and qualifications. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr