Service Desk Analyst II(35732)

Service Desk Analyst Ii

IDEALFORCE has a contract position available immediately for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only candidates local to Phoenix/AZ are considered for this role as it requires an in person interview.

Job Description

Perform escalated help desk functions including answering requests for assistance, creating tickets, and performing troubleshooting operations

Answers user inquiries regarding computer software or hardware operation to resolve problems;

Troubleshoots network-related or network software-related problems

Maintain agency servers and 3rd party systems

Maintain documentation and desk procedures for all team functions

Provide desk-side support to end users

Create and maintain desktop computer images, documentation, and minimum security baselines (MSBs)

Research new technology

Other duties as assigned.

Qualifications

Required skills:

Knowledge of Microsoft servers and Windows 7 operating systems

Understanding of network architecture

Understanding of PC architecture

Knowledgeable in computer hardware and software

Well-developed facilitation skills to work among individuals from various departments and locations

Proven organizational, communication and written skills

Demonstrated problem resolution skills and analytical ability

Ability to work independently with minimal supervision

Ability to adapt to the changing needs of the agency

Ability to effectively evaluate and respond appropriately to situations

Ability to multi-task

Preferred skills:

Associate's degree or five years' experience in a technical support position including technical certification

Help desk knowledge, managing, escalating, documentation

Strong aptitude for, and disposition toward, customer service

Experience with Kofax

Experience with SCCM

ITIL foundation training and/or certification.

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the background check prior to commencing the assignment.

Third party candidates:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: rate, current location and availability.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.