Fire and Security Technician

Job Description

Job Description

Role - Fire and Security Technician
Location - Euclid, OH
Work Type - Full time/On-site

The Service Technician is responsible for troubleshooting, repairing, and maintaining fire alarm, security, access control, and camera systems. This position requires strong technical knowledge, diagnostic ability, and customer service skills to ensure prompt and professional resolution of service calls and maintenance requests.

• Troubleshoot, diagnose, and repair system issues related to fire alarm, security, access control, and camera systems.

• Perform routine maintenance and testing per manufacturer and code requirements.

• Respond promptly to service calls and maintain accurate communication with dispatch and the Service/Inspection Manager.

• Verify system functionality after repairs and document all work performed.

• Maintain organized records of materials used and hours worked per job.

• Support customers with system training and operational questions.

• Assist with upgrades, retrofits, and replacements as needed.

• Maintain tools, vehicles, and equipment in clean, working condition.

• Follow all company, OSHA, and NFPA safety standards.

• Represent the organization professionally on every job site.

• 2+ years of experience in fire alarm, security, or access control service work.

• Proficiency in troubleshooting panels and peripheral devices.

• Familiarity with manufacturers such as DMP, Mircom, Avigilon, and Honeywell (preferred).

• Working knowledge of NFPA 70 and 72.

• Strong communication and customer service skills.

• Valid driver's license and reliable transportation.

• Ability to read wiring diagrams and use diagnostic tools effectively.

• Basic computer literacy for service tickets and documentation.

• Fire Alarm License (if required by jurisdiction) within 90 days of eligibility.

Full-time

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

In person

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.