Customer Success Manager
$64.34k - $119kJAMF Software LLC
Job Duties
What you can expect to do in this role:
• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.
• Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).
Minimum Education Required
HS Diploma / GED Degree (Required)
Minimum Experience Required
3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing enterprise or mid-market accounts with complex needs; Familiarity with Apple ecosystems and enterprise IT workflows; Strong understanding of SaaS lifecycle, renewals, and customer health metrics; Excellent communication and negotiation skills.
Shift
Other
Number of Openings
1
Compensation
$64,340.00 - $119,000.00 / Annually
Postal Code
55401
Job Type
Full Time
Place of Work
Hybrid
Requisition ID
View phone number on click.appcast.io
Job Benefits
No Benefits specified
Vacancy posted 4 days ago
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