Desktop Administrator
Zenith Infotek LLC
Desktop Administrator Location: Olathe, KS Duration: 6+ months (W2) Skills: Desktop Management - Infrastructure Services – 4‑6 years experience. Overview: Strong real‑time hands‑on experience in supporting end users, resolving technical issues such as Outlook, applications, AD, Wi‑Fi, printers, software installations, and working on laptops, desktops, iPads, mobile phones, MacBooks, etc. Customer‑facing role. Must have experience interfacing with end users. Responsibilities and Qualifications: Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems. Experience in install, upgrade of Windows 11 on laptops and desktops. Experience in resolving user issues related to OS and laptop, desktop hardware issues. Experience in providing L2 support for desktops | laptops | printers | mobile devices | and peripherals as existing process. Experience in diagnosing and troubleshooting user issues | including account setup | network configuration | software application issues. Experience in performing OS installations | upgrades | patching | and driver updates. Experience working with EUC tools such as SCCM for endpoints patching and Intune for mobile device management. Experience in installation and configuration of hardware and software applications. Experience using problem ticket management systems like ServiceNow | BMC Remedy | Jira, etc. Experience with remote support tools like Bomgar | LogMeIn | MS Teams, etc. to troubleshoot and resolve user issues. Coordinate with vendors for any hardware repairs and warranty services issues. Familiarity with endpoint security tools anti‑virus | device encryption | Trend Micro. Work closely with other functional teams for escalated issues. Ensure SLA compliance for tickets | escalations | and service requests. Excellent communication and interpersonal skills. Ability to work well both independently and as part of a team. Customer‑focused attitude and a desire to deliver high‑quality support. #J-18808-Ljbffr Zenith Infotek LLC
$65k - $85k
Job Description 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems. Experience... ...Technical Skills Strong experience in: Windows 10 / Windows 11 administration Microsoft Office / Microsoft 365 Active Directory / Azure...SuggestedWork at officeRemote work- ...Desktop Admin Location: Olathe, KS (Onsite) Duration: Contract Experience: 6+ Years Job Description: Desktop support 6+ years of experience If you are interested, please share your resume with below basic details: Full Legal Name: Current Location with Zip...SuggestedContract work
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