Tier 2 Backup & Disaster Recovery Engineer (3rd Shift)

LightEdge is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. Responsibilities Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system Collaborate with internal teams to improve platform performance and overall customer experience Contribute to the team knowledge base by identifying repeat issues and gaps in documentation Education & Experience Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role Proficiency with Veeam or CommVault backup systems Working knowledge of AWS and/or Microsoft Azure backup services Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment Experience working within defined support workflows and documentation standards Strong written and verbal communication skills with a customer-focused mindset Ability to remain composed and effective in high-pressure situations Preferred Qualifications Advanced experience with Veeam, CommVault, AWS, and Azure backup environments Zerto experience or Zerto Certified Professional (ZCP) certification Experience supporting BaaS offerings in a service provider or MSP environment Strong understanding of Windows Server, VMware, networking, and storage fundamentals Familiarity with ITIL or similar operational frameworks Process-driven mindset with the flexibility to adapt during critical incidents Strong attention to detail and commitment to accurate documentation Shift Schedule Sunday through Thursday, 11:00 pm CT - 7:00 am CT Compensation $70,000 - $85,000 a year #J-18808-Ljbffr Lightedge