IN-CLINIC COLLECTION SPECIALISTS WANTED

Job Description

Job Description

Start Here. Grow Fast. Build Something Real.

The Permian Basin does NOT stop. Neither does Patriot Safety and Services. As the areas fastest-growing Third-Party Administrator (TPA) operating under DOT 49 CFR Part 40 and FMCSA regulations, Patriot keeps energy and transportation companies compliant, operational, and protected. When Company substance abuse programs fail, operations cease — regardless of technology, resources, or workforce. We are the reason that does not happen.

 

At the center of Patriot’s clinic operations is the In-Clinic Collection Specialist. This is NOT a background role. This person is the face of Patriot to every donor, employer-client, and regulatory contact who walks through the door or calls the clinic. The standard is high because the work matters.

 

This is Patriot’s entry-level position — and we mean that as a compliment to the right candidate. Every senior collector, field specialist, and operations lead in this company started somewhere. This is where. The collectors who grow into Patriot’s higher-tier field roles begin exactly here, in a clinic, doing this work.

If you read this and your reaction is "that's exactly the standard I hold my to" - apply today. We'd love to speak with you !

⚠ Honest Expectations — This Role Is Not For Everyone

 

The following is NOT meant to discourage the right candidate. It is meant to protect both of us:

• This is NOT a purely administrative job and it is NOT a purely a collection job. It is BOTH, every day. Candidates who want only one or the other will struggle.

• Microsoft Office proficiency is not negotiable. Outlook scheduling, Excel tracking, and Word correspondence are part of the daily workflow. This is a non-starter if you describe yourself as “not a computer person.”

• The certification timeline begins immediately. You will be actively training and testing within your first two weeks. The pace is deliberate and non-negotiable.

• Weekend on-call rotation is part of the role structure. Schedule is communicated in advance, but the commitment is real.

• Chain-of-custody documentation must be accurate EVERY TIME. Federal compliance does not grade on a curve.

• Company-sponsored health benefits are not currently offered. Insurance options are available at the employee’s own election and expense.

• Pre-employment drug test and background screening are required without exception. Patriot maintains a zero-tolerance substance policy.

The Right Candidate

 

The person who succeeds at Patriot is not defined by a specific professional background. They are defined by a specific set of traits. Every one of the following must apply:

• Comfortable in both a specimen collection setting AND behind a computer managing schedules, email, and Excel tracking simultaneously

• Genuinely proficient in Microsoft Office Suite — Outlook, Word, and Excel are daily tools in this role, not occasional ones

• Professionally composed with every donor — including those who are nervous, resistant, or uncooperative — while maintaining procedural integrity

• Detail-oriented to the degree that federal compliance documentation errors are genuinely uncomfortable for them to make

• Comfortable with ambiguity in the daily schedule — collections, admin tasks, and calls do not always arrive in a predictable order

• Reliable for weekend on-call rotation and occasional after-hours call-outs — this is part of the role, not an exception

• Bilingual (English/Spanish) strongly preferred — the Permian Basin donor and employer-client community is linguistically diverse

• High school diploma or equivalent required; healthcare, administrative, EMS, military, or customer service background is an advantage

• Valid driver’s license and reliable personal transportation required (weekend field coverage within 75-mile radius)

 

Certifications & Training — Fully Paid by Patriot

 

Patriot invests in every collector from Day 1. You will be on a certification path that is both aggressive and fully supported. All certifications are funded and facilitated by the Company. They belong to you — permanently.

 

• DOT Urine Specimen Collector — FMCSA, FTA, FAA, FRA, PHMSA, USCG modal-specific certifications

• DOT Evidential Breath Testing Operator Certification

• Hair Collection Training Certificate

• FMCSA Clearinghouse Administration

• TPA Program Administration and compliance management

• DOT Physical Examination Coordinator knowledge

• Non-DOT specimen collection and workplace policy

• Up to 14 total certifications as role responsibility expands over time

 

Every certification you earn is yours permanently — portable, federally recognized credentials that build a career, not just a job. Patriot funds them all. Your initiative and performance determine how far you go.

✓ What You Will Do Every Day

 

• Greet clinic visitors and donors professionally; manage the waiting area and ensure every donor experience reflects Patriot’s standard

• Perform DOT and Non-DOT urine specimen collections with strict chain-of-custody (CCF) compliance — paper and electronic

• Conduct breath alcohol testing (BAT) and maintain, clean, and calibrate all BAT equipment

• Perform hair specimen and DNA sample collections as required by client agreements

• Manage electronic CCF preparation, test authorization, and documentation; operate QuickBooks time tracking for field dispatches

• Cover phones, manage Outlook scheduling, handle email correspondence, and support Veritas Lab administrative functions

• Assist with FMCSA Clearinghouse queries, DOT/Non-DOT physicals documentation, and inventory management

• Act as internal liaison between Sales, Operations, employer-clients, and regulatory contacts; escalate compliance issues to COO and CEO

• Participate in rotational weekend on-call and respond to after-hours and emergent field collections within 75 miles when dispatched

• Maintain clinic tidiness, equipment readiness, and supply inventory for 24/7 operational capability

Equal Opportunity Employer

Patriot Safety and Services, LLC is an equal opportunity, at-will employer. We do not discriminate on the basis of age, race, religion, color, disability, sex, sexual orientation, gender identity, or national origin. All qualified applicants receive consideration for employment without regard to any protected characteristic. Pre-employment drug testing and background screening are required of all candidates.

\nCompany Description

Patriot Safety prides itself in providing the best customer care you can ask for because when we say, “Your Company Matters to Us”, we mean it! When you join Patriot’s team, rest assured you are our top priority and are working with a reputable company that responds to your needs no matter if it is day or night.

Company Description

Patriot Safety prides itself in providing the best customer care you can ask for because when we say, “Your Company Matters to Us”, we mean it! When you join Patriot’s team, rest assured you are our top priority and are working with a reputable company that responds to your needs no matter if it is day or night.