Senior Service Specialist

Senior Service Specialist

IST Management is seeking a dependable and service-oriented Senior Service Specialist to support a premier corporate client in Columbia, MD. This position plays a key role in maintaining a professional workplace environment through facilities support, office services, conference room operations, mail and package services, inventory management, workplace projects, and light maintenance activities.

The ideal candidate is hands-on, customer-focused, and enjoys working in a dynamic office environment where no two days are the same. This role is well-suited for someone with facilities support, workplace services, hospitality, shipping and receiving, or office operations experience.

IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States.

Benefits

IST Management offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities

Key Responsibilities

Workplace & Facilities Support

• Support daily workplace services operations throughout the facility
• Perform office moves, workstation setups, furniture reconfigurations, and workspace adjustments
• Complete workplace service requests and work orders in a timely manner
• Assist with workplace inspections and identify facility-related issues requiring attention
• Coordinate with building management and vendors regarding maintenance and service needs

Conference Room & Employee Support

• Set up, reset, and break down conference rooms for meetings and events
• Support workplace events, employee activities, and special projects
• Monitor conference rooms, kitchens, breakrooms, and common areas to ensure workplace standards are maintained
• Provide exceptional customer service to employees, visitors, and guests
• Assist with workplace experience initiatives and operational support activities

Mail, Shipping & Inventory Management

• Receive, sort, track, and deliver mail, packages, and shipments
• Support shipping, receiving, courier, and logistics activities
• Maintain inventory levels for office supplies, pantry items, and workplace consumables
• Maintain accurate records related to inventory, work orders, and operational activities
• Assist with departmental reporting and documentation as needed

Light Maintenance & Workplace Projects

• Perform minor repairs and non-licensed maintenance activities
• Assemble office furniture and install workplace signage as needed
• Make furniture adjustments and workplace modifications to support operational requirements
• Replace light bulbs and perform routine workplace upkeep where permitted
• Support workplace improvement projects and facility initiatives

Qualifications

• High School Diploma or GED required
• Two or more years of experience in workplace services, facilities support, office services, hospitality, maintenance support, shipping and receiving, or a related field
• Experience performing office moves, furniture installations, inventory management, or workplace support activities preferred
• Strong customer service and communication skills
• Ability to safely operate hand tools and basic maintenance equipment
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Teams
• Strong organizational, problem-solving, and time management skills
• Ability to work independently and manage multiple priorities
• Experience supporting corporate office environments preferred

Physical Requirements

• Ability to regularly lift and carry up to 50 pounds
• Ability to push carts and move office furniture
• Ability to climb ladders and safely perform light maintenance activities
• Ability to walk, stand, bend, reach, and perform physical workplace support functions throughout the workday

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at View email address on click.appcast.io. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.