Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt 

JOB OVERVIEW: 

MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to the public through online auctions. The Customer Service position supports the customer base by teaching our customers and answering questions through various channels. This position reports to the Customer Service Team Lead. 

MAJOR DUTIES AND RESPONSIBILITIES: 

• Provide top tier customer service using various channels
• Show the customer how to make an account and place a bid on the website or app
• Assist with returns associated with Members and Buyers Assistance plan
• Answer general customer questions, subject matter expert for all policies
• Research bid histories for customers
• Escalate issues to appropriate managers
• Liaise with Accounting for customer returns and pay issues
• Other tasks as assigned by management

QUALIFICATIONS: 

• Must be available to work onsite Monday – Friday from 10:00 am – 6:00 pm with a half-hour lunch
• Must be proficient or trainable in PST, FRONT, STRIPE, SendGrid
• Must be tech-savvy with good typing skills
• Must communicate well with various audiences
• Must be able to follow written directions and company policies
• Must have a High School diploma or equivalent, college degree preferred

BENEFITS: 

• Healthcare after 60 days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 5 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

10am - 6pm, Monday - Friday