Client Support Specialist - Banking

We are looking for a dedicated support specialist to assist our clients with various banking and payment services. The role involves resolving customer inquiries, identifying improvement opportunities, and working closely with internal teams to enhance service quality.                               

salary: $20 - $24 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

• Help customers via phone, chat, or email.  
• Explain and guide clients on products and services.  
• Troubleshoot and resolve technical or procedural issues.  
• Work with teams to resolve problems and prevent future issues.  
• Keep management informed about potential challenges.

Requirements:  

• At least 5 years of customer service experience, preferably in finance.  
• strong communication skills.  
• Good at managing multiple tasks.  
• Able to work independently in a busy environment.  
• Comfortable with computers and technology.  
• Goal-driven and problem solver.

Skills

• Client Service
• ACH (2 years of experience is preferred)
• Customer support
• Banking Operations (2 years of experience is preferred)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.