General Manager

Job Summary The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa John's restaurant to ensure restaurant profitability. This is accomplished by being a self‑sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. The position oversees all operational aspects of a Papa John's restaurant, including the execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. Responsibilities Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share it with the team, and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards. Ensure compliance with all federal, state and local laws and ethical business practices. Manage all operational aspects of the restaurant when the Operations Manager position is unavailable or unfilled. Guide managers, supervisor and shift leaders in planning, forecasting, and system use. Lead recruiting efforts to meet staffing needs and enforce uniform and appearance standards. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Make effective sales and profit decisions, monitor performance against budget, and use systems such as FOCUS to correct deviations. Plan and manage inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Maintain restaurant cleanliness, equipment functionality, safety, and security standards, and oversee preventative maintenance and repairs. Education, Experience & Certifications Two years successful restaurant management or supervision experience preferred. High school diploma (or equivalent) required. Serv‑Safe/Local/State Food Service Certification. Basic accounting including invoice reconciliation and financial statement analysis. Cash management skills. Bilingual in certain markets. Must have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle, and ability to drive. Must be 18 years of age or older. Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and emergencies. Functional Skills Analytical skills: effectively uses data to generate insights for operational excellence. Planning & prioritization: focus on highest impact, highest value tasks. Financial & business acumen. Communicates effectively and candidly. Problem‑solving: use rigorous logic to devise innovative solutions. Process improvement: continually seek to improve. Build and leverage talent. Adapt to new situations in a challenging, fast‑paced environment. Effectively communicate, inform, and influence senior leaders. Work cross‑functionally on multiple initiatives and advance projects. Coach and develop direct reports, build teamwork, energy, and fun. Values EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success. DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult. PEOPLE FIRST – We take care of each other first to craft positive customer experiences. INNOVATE TO WIN – We champion and challenge for a better way in all we do. HAVE FUN – We find joy, create meaningful impact, and celebrate the journey together. Core Competencies CUSTOMER CENTRIC – Leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence. RESULTS DRIVEN – Focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges. CONTINUOUS IMPROVEMENT – Champion better through strategic risk taking, experimentation, and challenging the status‑quo. BIAS FOR ACTION – Lead, drive towards decisions, and maintain agility to meet dynamic industry demands. WINNING TOGETHER – Work together to unlock our full potential by collaborating and contributing cross‑functionally. Equal Opportunity and Compliance Papa Johns is an equal opportunity employer and an affirmative action employer. This company is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right‑to‑Work requirements. Official E‑Verify and Right‑to‑Work notices are available for applicants to review in both English and Spanish. #J-18808-Ljbffr Papa Johns