Front of House Team Leader

Front of House Team Leader

Position Overview

A Team Leader is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant’s heart. They have a passion for people and serving others, strong character, take initiative, and operate with a sense of urgency.

Front of House Team Leaders support senior leadership in executing daily operations while keeping team members accountable to Operational Excellence and Chick-fil-A’s Recipe for Service. They lead by example, set the tone for each shift, and help create a remarkable guest experience.

A Team Leader’s two primary areas of focus are:

• Ensuring the restaurant runs effectively through strong operational execution
• Coaching and developing team members

Position Type

Full-Time

Benefits

• A positive work environment where you can positively influence others
• Closed on Sundays
• Learn first-hand from an experienced Operator and restaurant leadership team
• Intentional growth and leadership development
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Lead shifts and support daily Front of House operations (drive-thru, counter, dining room, mobile guest)
• Provide immediate and respectful responses to guest needs
• Assist with training and onboarding new team members
• Set the tone for the shift and model Chick-fil-A hospitality
• Act as a friendly, encouraging, and motivating team leader
• Open and/or close the restaurant and serve as a key holder
• Count cash drawers and finalize daily reports
• Maintain clear and effective communication with team members and leadership
• Hold team members accountable to service and hospitality standards

Qualifications and Requirements

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests

Additional Qualifications:

• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people and leadership skills
• Commitment to superior guest service
• Ability to address team member performance and behavioral issues professionally
• Ability to work in a team environment with shared ownership and responsibility

Two years or more of experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is required.

Who Thrives Here – Front of House Team Leader

The Front of House Team Leader role is ideal for someone who loves serving people and creating memorable experiences. The individuals who thrive in this role naturally bring energy, warmth, and leadership to every shift.

You may thrive in this role if you:

• Enjoy interacting with people and creating meaningful guest connections
• Take ownership of the guest experience and look for ways to go above and beyond
• Lead with positivity, encouragement, and servant leadership
• Work with a strong sense of urgency and attention to detail
• Are comfortable leading a team in a fast-paced, high-energy environment
• Enjoy coaching and developing others
• Take initiative and step in wherever help is needed
• Are motivated by teamwork and helping others succeed

The best Front of House Team Leaders understand that every guest interaction matters and take pride in delivering remarkable hospitality.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.