Healthy Steps Program Coordinator

The Healthy Steps Program Coordinator provides administrative and clerical support for the Healthy Steps Program and will oversee the daily operations of the program and functions within the Health Center. In addition, the Healthy Steps Program Coordinator is responsible for delivering excellent customer service and providing support to Healthy Steps Program staff and providers to ensure the highest degree of efficiency in patient care and patient flow at assigned locations. Essential Duties Promotes Healthy Steps within the practice to families and providers. Conducts team-based well-child visits before, during, or following the primary care provider. Visits focus on monitoring development, social-emotional functioning, and relational health, and providing anticipatory guidance. Conducts consultations on short-term basis for needs regarding development and/or behavioral concerns such as sleep, positive parenting, picky eating, etc. Maintains a child development support line and responds to and tracks call requests within the designated response time. Participates in reflective supervision meetings. May conduct home visits and may accompany families to key medical, specialty, and community agency appointments as needed. May facilitate parent/caregiver groups. Referrals and Community Collaborations Creates and maintains community resource directory/database. Provides referrals and tracks follow-up, as appropriate, to help families make successful connections to key resources within the community. Reaches out to community providers within first 6 months in position to share about Healthy Steps, their role, and receive information to support referrals, warm handoffs, and ensure appropriate referral criteria is met. Participates (when appropriate) in community-wide early childhood and/or mental health meetings. Team-Based Care Active member of the Healthy Steps Implementation Team and attends regular meetings. Works with front office administrative staff to ensure scheduling of Healthy Steps Specialists time in coordination with provider visits (i.e., well-child visits). Engages in Continuous Quality Improvement (CQI) initiatives to ensure the Healthy Steps model is delivered with fidelity. Collaborates with Healthy Steps implementation team to implement all eight Core Components, including universal screenings, making positive parenting and early learning guidance information available, and adjusting workflows for optimal efficiency. Maintains open communication with all members of the primary care team. Works closely with pediatric primary providers around care coordination, goalsetting, coaching, and education about key aspects of a child's development. Provides consultation and/or facilitates training to medical professionals and all practice staff regarding early childhood development, early relational health/infant early childhood mental health, and trauma-informed practice. Caseload Tracking, Record Keeping, and Reporting Maintains extensive databases required to meet Healthy Steps fidelity metrics including both internal and external referrals. Collaborates with Healthy Steps Implementation Team to complete required annual site reporting to the Healthy Steps National Office at ZERO TO THREE, which may include analysis of both external database files and EHR data reports. Documents all patient clinical activity and care coordination in EHR. Tracks caseload to ensure capacity to deliver the HS services within the risk-stratified service delivery model. Ensures exit criteria is met and that families and children are elevated to higher levels of care or referred to community providers if needed. Professional Development Activities Participates in Healthy Steps training (Virtual Healthy Steps Institute). Participates in administrative and clinical/reflective supervision meetings. #J-18808-Ljbffr Westchester Community Health Center