Regional Workplace Experience Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional Workplace Experience Manager JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Regional Workplace Experience Manager leads the on-the-ground delivery of Client’s workplace experience across an assigned geography, managing a team of Community Managers, Ambassadors, and Experience staff. This role is the primary experience leader for their region, accountable for team performance, program quality, and client satisfaction.

Key Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors
• Ensure consistent delivery of JLL’s experience standards across all sites in the region
• Build and maintain strong relationships with Client regional real estate and people stakeholders
• Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.
• Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence
• Manage regional budget and resource deployment in partnership with the Global Workplace Experience Lead
• Support hiring, onboarding, and training of new team members in the region
• Identify and escalation operational issues, physical environment concerns, or employee feedback trends
• Partner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities
• Develop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office
• Use employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements
• Ensure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as needed
• Adapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience
• Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space

The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Qualifications

• 7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership role
• Experience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
• Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.
• Experience managing multi-site teams across a region
• Strong client management and stakeholder communication skills
• Background in event programming, community building, or hospitality environments preferred
• Proficiency in experience management platforms and reporting tools
• Bachelor’s degree preferred

Location

Location: On-site –New York, NY

Salary

Expected compensation for this position: 150,000.00 – 170,000.00 USD per year

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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